Check out our Frequently Asked Questions below. If you still need help, please contact us!
Shipping
Where do you ship to?
At this time, we only ship within the United States.
How long does shipping take?
USPS Letter Mail typically takes 7-8 days to arrive.
USPS Ground Advantage typically takes 5-7 days to arrive.
USPS Priority Mail typically takes 3-5 days to arrive.
*Please note: these delivery windows are estimates and do not factor in postal service delays or delays during the holiday season.
How do I track my order?
For orders shipped via USPS Ground Advantage or USPS Priority Mail, you will receive a tracking number via email once your order has shipped. You can track your order on the USPS website.
The tracking says delivered, but I didn't receive my order. What should I do?
If the tracking on your order says delivered, and the shipping address you provided at checkout is correct, please reach out to your local post office and they can help locate the package. If the postal service is unable to locate it, please contact us.
My order was sent via Letter Mail and I haven't received it. What should I do?
If the shipping address you provided at checkout is correct, and it's been 10 days or more since your order was shipped, please contact us.
Returns
Do you offer returns or exchanges?
Because all of our items are handmade and made to order, we do not accept returns or exchanges. Each product is crafted with care, and we take great pride in the quality of our work.
That said, your happiness means everything to us — so if there’s ever an issue with your order (like a mistake or damage during shipping), please reach out right away. We’re always here to make it right.
You can contact us at orders@fireflypaper.com and we’ll get back to you as soon as possible.
General
Can you personalize the greeting cards?
At this time, we don't offer personalization.
Can you write a message inside the card for me?
At this time, we don't offer that service.